Enhols Booking Terms and Conditions

1. Booking

1.1. Completing your booking

If the hotel you booked requires payment of the total cost of the booking to be paid up front, then you will be charged that amount. If the hotel you booked only requires payment of a deposit or part of the total cost of the booking to be paid up front, then you will only be charged that part and you will be charged the balance of the total cost of the booking at the hotel at the time of your check in or check out.

1.2. Rooms, Bedding Configuration and Special Requests

Your requests are forwarded to the hotel and are subject to availability on the day of check-in. whilst every effort is made to ensure your requested room type is available, Enhols Limited does not guarantee actual bedding configuration of the room. All additional requests (smoking room, etc) are also subject to availability and cannot be guaranteed by Enhols Limited.

1.3. Cancellations Fee Policy

Your chosen hotel will typically have its own cancellation policy which we will display to you on the trip details page before you book. If there is a cancellation fee payable, it will apply a ‘per room’ and not ‘per booking’ cancellation fee. Enhols Limited will pass on to you any such policies or charges that the hotel has imposed in relation to cancellation.

1.4. Additional local charges and taxes

Sometimes there are additional taxes levied abroad or hotel charges that are not paid at the time of booking on the website and that are payable by you in relation to your hotel booking e.g. local taxes, resort fees etc. Where we are aware of these, we will provide you with as much information as we can as to what amount will be payable by you directly to the hotel at the time of check in/check out. However, the rates of local taxes may vary from time to time and these are not guaranteed by Enhols Limited.

1.5 Unavailability

Enhols Limited strives to provide you with all your requested service requirements. In the unlikely event when a hotel is not able to honor your reservation, we will endeavour to offer you an alternative of comparable price and standard. Should this occur, we will attempt to contact you via email or phone and request your authorization to proceed with this new booking. At that time you will have the option to accept the alternative accommodation or get a refund of the total monies paid to us by you for your original booking.

1.6. Our right to cancel

We reserve the right to cancel your hotel booking if we have made a mistake in relation to the price of your stay. We will ensure that we notify you of such mistakes as soon as reasonably possible once we have become aware of any mistake, provided that your stay has not started yet.

We also reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you using the email address you provided at the time of booking or your bank. In the event we are not able to contact you or your bank, we may cancel your booking with no liability whatsoever.

1.7 Your details

(a) You must submit a valid email address on the reservation form. The hotel reservation voucher will be sent to the email address entered on the booking form. This email address will be used for all future correspondence relating to your booking. Enhols Limited does not accept liability for any errors or omissions in the entry of your email address.

(b) To make a booking request you must correctly complete the booking form on the website. When completing the booking form you must submit valid credit card details of a card you have authorization to use. By making a booking you authorize Enhols Limited to pass on credit card details to the hotel where required.

2. Hotel Information

1.1. Completing your booking

If the hotel you booked requires payment of the total cost of the booking to be paid up front, then you will be charged that amount. If the hotel you booked only requires payment of a deposit or part of the total cost of the booking to be paid up front, then you will only be charged that part and you will be charged the balance of the total cost of the booking at the hotel at the time of your check in or check out.

1.2. Rooms, Bedding Configuration and Special Requests

Your requests are forwarded to the hotel and are subject to availability on the day of check-in. whilst every effort is made to ensure your requested room type is available, Enhols Limited does not guarantee actual bedding configuration of the room. All additional requests (smoking room, etc) are also subject to availability and cannot be guaranteed by Enhols Limited.

1.3. Cancellations Fee Policy

Your chosen hotel will typically have its own cancellation policy which we will display to you on the trip details page before you book. If there is a cancellation fee payable, it will apply a ‘per room’ and not ‘per booking’ cancellation fee. Enhols Limited will pass on to you any such policies or charges that the hotel has imposed in relation to cancellation.

1.4. Additional local charges and taxes

Sometimes there are additional taxes levied abroad or hotel charges that are not paid at the time of booking on the website and that are payable by you in relation to your hotel booking e.g. local taxes, resort fees etc. Where we are aware of these, we will provide you with as much information as we can as to what amount will be payable by you directly to the hotel at the time of check in/check out. However, the rates of local taxes may vary from time to time and these are not guaranteed by Enhols Limited.

1.5 Unavailability

Enhols Limited strives to provide you with all your requested service requirements. In the unlikely event when a hotel is not able to honor your reservation, we will endeavour to offer you an alternative of comparable price and standard. Should this occur, we will attempt to contact you via email or phone and request your authorization to proceed with this new booking. At that time you will have the option to accept the alternative accommodation or get a refund of the total monies paid to us by you for your original booking.

1.6. Our right to cancel

We reserve the right to cancel your hotel booking if we have made a mistake in relation to the price of your stay. We will ensure that we notify you of such mistakes as soon as reasonably possible once we have become aware of any mistake, provided that your stay has not started yet.

We also reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you using the email address you provided at the time of booking or your bank. In the event we are not able to contact you or your bank, we may cancel your booking with no liability whatsoever.

1.7 Your details

(a) You must submit a valid email address on the reservation form. The hotel reservation voucher will be sent to the email address entered on the booking form. This email address will be used for all future correspondence relating to your booking. Enhols Limited does not accept liability for any errors or omissions in the entry of your email address.

(b) To make a booking request you must correctly complete the booking form on the website. When completing the booking form you must submit valid credit card details of a card you have authorization to use. By making a booking you authorize Enhols Limited to pass on credit card details to the hotel where required.

2. Hotel Information

2.1. Hotel facilities

Please read the detailed description of the hotel for other hotel policies applicable to your stay. Please note that the hotels booked by us for you are not exclusive to Enhols Limited. We are not responsible for any limitation in facilities because of other hotel guests or their activities. Enhols Limited does not take responsibility for hotel content (including images, facility listings, etc.) displayed on our website. Hotels may change facilities and property features without prior notice to Enhols Limited and it is the customers’ responsibility to confirm facilities directly with the hotel at the time of travel.

2.2. Map/Distance disclaimer

Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only.

2.3. Star ratings

Star ratings are used to symbolize the overall quality, level of service and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any kind by Enhols Limited.

3. Liability

(a) Enhols Limited sources hotel accommodation from rates supplied by each hotel and does not oversell that inventory. Enhols Limited does not accept any liability for lack of availability directly resulting from a hotel overselling its own rooms. Enhols Limited will make every effort to ensure that the information available on our website is accurate. However, Enhols Limited cannot and will not guarantee our website from inaccuracies caused by error or fault. Enhols Limited will not accept liability for any errors or omissions contained on the Enhols Limited website and reserve the right to change published information (including these Booking Conditions) at any time without notice.

(b) Enhols Limited makes no warranty or representation about the fitness or suitability of any product or service advertised on its website. Enhols Limited will not be liable for any losses, injuries, damages, claims or expenses, irrespective of whether direct, indirect or consequential, arising out of the use of the Enhols Limited website or connected with any of the products or services purchased through our site. These terms do not affect any consumer’s statutory rights that cannot be lawfully excluded.

(c) Events beyond our control include: unusual, unforeseeable or unavoidable events beyond our control, the consequences of which could not be avoided even if all due care has been exercised including but not limited to war, threat of war, riot, civil disobedience or strife, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, closure of airports and may also include industrial dispute involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connections. Except where otherwise expressly stated in these Booking Conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of such events beyond our control.

4. Privacy

All personal information supplied will be handled in accordance with our Privacy Policy. By completing your booking you consent to your information being processed and handled in accordance with our privacy policy which may be viewed at “Privacy Policy”.

5. Changes to Booking Conditions

We may amend these Booking Conditions at any time without prior notice. If we do amend these Booking Conditions, the amended conditions will be effective when posted on this website and you are deemed to have accepted the relevant changes.

6. Governing Law

These Booking Conditions shall be governed by and construed in accordance with the laws of Republic of Kenya. By completing your booking you submit to the non – exclusive jurisdiction of the courts of Republic of Kenya.